SHIPPING & DELIVERY POLICY
Last updated: August 2026
At BALEPEPE, we aim to ensure that every order reaches you safely and efficiently. This Shipping & Delivery Policy explains how orders placed through the BALEPEPE online store are processed and delivered.
1. ORDER PROCESSING
Once your order has been successfully placed and payment confirmed, you will receive an order confirmation.
Orders are prepared and processed before being handed over to our delivery partner.
Processing times may vary during product launches, sales, public holidays or periods of high order volume.
2. SHIPPING WITHIN NIGERIA
BALEPEPE currently ships to available locations across Nigeria.
Shipping costs and available delivery options will be displayed at checkout where applicable.
Delivery times may vary depending on your location and the delivery service used.
3. INTERNATIONAL SHIPPING
International shipping may be made available to selected countries as BALEPEPE continues to expand.
Where international delivery is available, applicable shipping charges will be displayed during checkout.
International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country. These charges are not included in the product or shipping price unless expressly stated otherwise.
4. ESTIMATED DELIVERY TIMES
Any delivery timeframe provided by BALEPEPE is an estimate and not a guaranteed delivery date unless expressly stated.
Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, customs procedures, weather conditions, public holidays or other disruptions.
5. ORDER TRACKING
Where tracking is available, customers will receive tracking information once their order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch notification.
6. DELIVERY INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please ensure that your:
- Full name
- Delivery address
- Phone number
- Email address
are correct before completing your purchase.
BALEPEPE is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
7. FAILED OR MISSED DELIVERIES
If a delivery attempt is unsuccessful, the courier may attempt redelivery or provide instructions for collecting or rescheduling your delivery.
Additional delivery charges may apply where an order must be shipped again because of an incorrect address, repeated unsuccessful delivery attempts or failure to collect the package.
8. LOST OR DAMAGED PACKAGES
If your package arrives damaged or you believe it has been lost during delivery, please contact BALEPEPE customer service as soon as possible.
For damaged deliveries, we may request photographs of the package and product to help us investigate the issue.
We will work with the relevant delivery provider to investigate eligible claims and determine an appropriate resolution.
9. DELAYS
While we aim to deliver orders within the estimated timeframe, delays can occasionally occur.
BALEPEPE is not responsible for delays caused by circumstances outside our reasonable control. Where possible, we will assist customers with obtaining updates regarding delayed shipments.
10. CONTACT BALEPEPE
For questions regarding shipping, tracking or delivery, please contact:
BALEPEPE
Email: prptyofbalepepe@gmail.com
Please include your order number when contacting us about an existing order.