PRIVACY POLICY

BALEPEPE (“BALEPEPE,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing our products, contacting us, or otherwise interacting with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights available to you.

1. INFORMATION WE COLLECT

When you interact with BALEPEPE, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase information
• Payment-related information
• Information you provide when contacting customer support
• Device, browser and IP address information
• Website activity and cookie information

Payment information may be processed securely by our payment service providers. BALEPEPE does not necessarily store your complete debit or credit card details.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process, confirm and deliver your orders
• Process payments and refunds
• Communicate with you about your purchases
• Provide customer support
• Manage returns and exchanges
• Maintain and improve our website and services
• Prevent fraud and protect the security of our website
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements
• Send promotional messages, product updates or special offers where permitted or where you have provided consent

You may unsubscribe from marketing communications at any time.

3. LEGAL BASIS FOR PROCESSING

Where applicable, BALEPEPE processes personal data on appropriate legal grounds, including:

• Your consent
• The performance of a contract with you, including fulfilling an order
• Compliance with legal obligations
• Our legitimate business interests, where those interests do not override your rights

4. SHARING YOUR INFORMATION

BALEPEPE does not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Payment processors
• Delivery and logistics providers
• Website hosting and e-commerce providers
• Customer service providers
• Analytics and technology providers
• Professional advisers
• Government or regulatory authorities where required by law

These third parties may only receive information reasonably necessary to provide their services or satisfy applicable legal requirements.

5. PAYMENTS

Payments made through the BALEPEPE website may be processed by third-party payment providers.

Those providers may collect and process payment information according to their own privacy and security policies.

6. COOKIES

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website and improve the shopping experience.

Where required, you will be given the option to accept or decline non-essential cookies.

You may also control cookies through your browser settings. Disabling certain cookies may affect some features of the website. See our Cookie Policy.

7. DATA SECURITY

We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no online service or method of electronic storage can guarantee absolute security.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records, resolving disputes and satisfying legal, accounting or regulatory obligations.

When information is no longer required, we may securely delete or anonymise it.

9. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights concerning your personal data, including the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of your information in appropriate circumstances
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Object to certain automated decision-making
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact BALEPEPE using the contact information below.

10. CHILDREN’S PRIVACY

BALEPEPE’s website and products are not specifically directed toward children.

We do not knowingly collect personal information from children contrary to applicable data protection laws. Where consent from a parent or guardian is legally required, appropriate consent should be obtained.

11. INTERNATIONAL DATA TRANSFERS

Some service providers used to operate the BALEPEPE website may process or store information outside Nigeria.

Where personal information is transferred internationally, we will take appropriate measures as required by applicable data protection laws to protect that information.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

BALEPEPE is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our services, business practices or applicable laws.

Any revised policy will be published on this page with an updated revision date.

14. CONTACT BALEPEPE

For questions about this Privacy Policy or requests concerning your personal information, please contact:

BALEPEPE
Email: prptyofbalepepe@gmail.com

15. NIGERIAN DATA PROTECTION

BALEPEPE aims to process personal information in accordance with applicable Nigerian data protection requirements, including the Nigeria Data Protection Act 2023.

Individuals may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) where applicable.